Returns & Exchanges
READY TO WEAR ITEMS
Please return ready to wear item within 30 days from the date you received the order.
ON DEMAND / MADE TO ORDER ITEMS
We are unable to accept a return and provide a refund on made to order items. Please use our size chart to make sure you match yourself to a correct size.
If, for whatever reason, you are unhappy with your purchase, we do offer exchange and/or free alteration.
CUSTOM ORDERS
We are unable to accept a return and provide a refund or exchange for custom orders. Please ensure you provide accurate measurements to ensure a good fit.
If for whatever reason you are unhappy with your purchase, we do offer free alterations.
ALL ITEMS ARE RETURNED AT YOUR OWN COST.
Please ensure to provide a tracking number so the goods aren't lost in transit.
RETURN SHIPPING PROCEDURE
1. Using the Delivery/Return Note that came inside the shipment, please indicate the item(s) you would like to return and write in the return reason code. For an exchange, indicate your preferred size/colour. The Delivery/Return Note also serves as your official return notification.
2. Insert the completed form inside the box together with the item you are returning, reseal the original shipping box and cover up the old shipping labels by the return address label.
3. Send the item back via any tracked mailing service you prefer.
PLEASE TRY ON GARMENTS WITH CARE
- All returned items must have their original tags attached, be unworn, unwashed, undamaged, and in their original packaging.
- No deodorant, make-up or perfume on returned garments.
- Please note items returned either damaged or without all the original tags attached will be sent back to you.
- Please remember that financial responsibility for the return is yours until it reaches us, so we recommend that you use a tracked courier service.
- If a refund is required, we will process the refund using the same payment method and the same currency that was used to make the original purchase.
DEBIT/CREDIT CARD REFUND PROCESSING
- We will send you a ‘Return Notification’ email once we have received your return.
- Your refund will be issued via the same payment method and in the same currency as your original purchase.
- You will be refunded the total amount of good ordered.
- We strive to process your refund within 48 hours of receiving your return package.
- Credit cards can take up to 10 days to post your refund to your credit card account.